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Our Careers

At Insurance Supermarket International Inc., We’re looking for people who want to make a difference in the lives of North Americans. Providing financial insurance solutions that protect the people who matter most to our clients. Whether you’re a people person, an analytical thinker, or someone with a keen eye for design, we offer exciting and engaging careers.

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Why Work at Insurance Supermarket International Inc.?

The ISI team is constantly growing, and we offer a wide array of exciting opportunities for any skill set. Whether you're a people person, tech-savvy or someone with a keen eye for design, ISI provides an engaging environment to challenge yourself, to grow your skills, and advance your professional career.

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Canada

DIRECTOR, CALL CENTERS SALES

We’re growing the team – join us!

Specialty Life is seeking an experienced, like-minded and progressive Director of Call Center Sales (Licensed Life Insurance). At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.


Overall Responsibilities:

  • Responsible for Call Centre Sales Department and to oversee the Sale Management Team and staff of that department
  • Key person in the development of the operational talent pool by optimizing the skills of the existing team, in partnership with HR Recruitment Team to attract and retain the very best external talent, in line with the agreed framework and succession planning to ensure key roles are filled and individual talent is recognized and retained
  • Deliver well-defined Communication and Engagement to ensure all teams understand the performance of the business and also understand the needs of their teams
  • Responsible and accountable for the operational performance and for meeting/exceeding targets of all required metrics
  • Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan
  • Select, effectively manage and coach direct reports
  • Manage and develop internal and external Operational client relationships by conducting (where appropriate) operational client review meetings and day to day communication within key workstream (eg. Operations, Finance, IT, PM, cc vendor, etc.)
  • Identify and highlight further opportunities for services and process improvements and lead development and deployment as needed


What we offer:

  • Strong annual Base salary Plus Uncapped bonus
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including EAP
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada


Job Requirements:

  • Proven ability to manage people, processes, and technology – specifically in a Virtual Call Centre environment (either inbound/outbound – preferably in combination)
  • Strategic thinker and tactical implementer / understanding the why, establishing the how, and executing what with a keen eye on knowing how to measure success
  • Proven track record of Customer focused, People oriented and Business results mindset
  • Experience in growing and developing a Sales team in a contact center while meeting all operational and financial objectives
  • Strong management leadership abilities and skill, such as workforce planning, initiating business process improvements, budget management and running Call Centre operations
  • Ability to influence and motivate others
  • Great collaboration skills, working with other parts of Call Centre Operations as well as other functions within the Company
  • Superior written and verbal communication skills
  • Excellent organization management abilities
  • Working within multiple call centre support infrastructures
  • Demonstrated success managing new initiatives while meeting operating and budgetary requirements
  • Must have strong call centre systems and sales technical, project management, implementation understanding and experience
  • Call Centre business measurement acumen, including building custom reporting and analysis, presentation skills, and forecasting abilities
  • Flexibility in working evening, weekends and holidays to ensure 7 day a week and 363 days a year, to drive superior sales effective call performance

What will you do?  

  • Provide direction, coaching, and leadership to Sales Management team (Licensed Division)
  • Motivate the sales team and foster a positive work environment
  • Work towards Best in Class Customer Experience
  • Build Sales Effectiveness plans and execute with precision while maintaining highly engaged call centre team operation
  • Ensure that all advisors needs are met so they can go above and beyond customer expectations to ensure client satisfaction 
  • Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity 
  • Work with call centre operations counterparts to achieve KPI’s
  • Analyze activity and sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team 
  • Provide a proactive approach by taking the initiative to resolve problems 
  • Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback 
  • Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace, Compliance concerns and consults with leadership and HR for guidance 
  • Participate in or lead internal /client calibration sessions 
  • Conduct monthly and yearly performance reviews 
  • Responsible for managing and producing daily, weekly, monthly & yearly statistics and KPI’s 
  • Assist management with development of program and team goals 
  • Assist with other duties, e.g. dialing??, quality assurance when required 
  • Assist with projects and other Licensed and non-Licensed team business initiatives

Other Requirements:

  • Minimum post secondary education
  • At least 5 years experience managing teams (Insurance Sales preferred)
  • Minimum of 3 years in Overall Call Centre Operation management capacity
  • Excellent leadership skills
  • Strong communication and customer service skills 
  • Effective and accurate decision-making skills 
  • Strong organization and planning skills 
  • Ability to respond to adverse situations, i.e. system problems, irate customers, heavy call traffic, performance gaps, or new business growth initiatives
  • Ability to work well under pressure 
  • Excellent MS office skills 
  • Flexibility to work varying shifts or additional hours as dictated by business needs

 

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Apply Now!

LLQP LICENSED LIFE INSURANCE ADVISOR - WORK FROM HOME ANYWHERE IN CANADA!

We’re growing the team – join us!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?


About the position:

We are searching for committed, results-oriented individual Life Licenced Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer enquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Advisors have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?


What we offer:

  • Strong annual Base salary Plus Uncapped bonus
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including EAP
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada


What you will do:

  • Manage incoming and outbound call sales opportunities
  • Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
  • Resolve any client inquiries by partnering with the appropriate internal resources

 

What we are looking for:

  • 2+ years of individual life insurance sales, with certification in good-standing
  • Proven ability to self manage in a fast-paced and performance-driven environment
  • A passion for helping others and providing consultative customer advice and service
  • Excellent communication skills, both written and verbal
  • High level of ownership, accountability and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable managing client escalations and able to problem-solve creatively

 

At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Apply Now!

PRIME À L'EMBAUCHE ! CONSEILLER EN ASSURANCE-VIE AGRÉÉ LLQP - TRAVAILLEZ À DOMICILE AVAILLEZ À DOMICILE !

L’équipe s’agrandit – rejoignez-nous !

Vous êtes à la recherche d’un poste de conseiller en assurance qui vous offre la possibilité de travailler à domicile ? Vous êtes à la recherche d’un poste qui offre un solide salaire de base, plus des primes et un processus éprouvé qui vous amène directement les clients intéressés ? Cherchez-vous à vous joindre à une organisation dynamique et en pleine croissance qui connaît un grand succès ?

Chez Speciality Life Insurance, nous sommes fiers d’être l’un des plus grands administrateurs tiers indépendants du Canada. Nous offrons des produits d’assurance-vie complets qui ont aidé plus de 250 000 Canadiens à répondre à leurs besoins financiers et de planification de la vie.

Notre équipe de professionnels hautement motivés et compétents est fière d’aider les consommateurs canadiens en leur offrant des conseils fiables depuis plus de 11 a

Nous embauchons des personnes en fonction non seulement de leur expertise, mais aussi de leur passion pour l’aide aux autres, et de celles qui vivent chaque jour selon nos valeurs fondamentales. Nos employés sont extraordinaires : professionnels, proactifs et passionnés.

À propos du poste :

Nous sommes à la recherche de conseillers titulaires d’un permis d’assurance-vie (LLQP) engagés et axés sur les résultats, prêts à aider et à protéger la vie des Canadiens tout en tirant parti de toutes les demandes de renseignements des consommateurs.

Ces personnes seront directement responsables de la performance téléphonique et des objectifs de satisfaction des clients. Ils doivent être capables d’accepter et de conduire le changement, de travailler avec un sentiment d’urgence et d’établir des relations positives et durables avec les clients. Avons-nous mentionné que nos conseillers ont la possibilité de travailler à domicile ?

(Oui, vous avez bien lu – nous pensons aussi que c’est génial !)

Ce que vous ferez :

  • Gérer les opportunités de vente par appels entrants et sortants
  • Communiquer avec les clients actuels et nouveaux pour assurer leur satisfaction et établir des relations authentiques et durables.
  • Résoudre les questions des clients en collaborant avec les ressources internes appropriées.

Ce que nous recherchons :

  • 2 ans et plus de vente d’assurance-vie individuelle, avec une certification en règle.
  • Une capacité avérée à s’autogérer dans un environnement où le rythme est rapide et où les performances sont primordiales.
  • Une passion pour aider les autres et fournir des conseils et des services consultatifs aux clients.
  • Excellentes aptitudes à la communication, tant écrite que verbale.
  • Haut niveau d’appropriation, de responsabilité et capacité à travailler avec un sentiment d’urgence.
  • Engagement à améliorer en permanence le service, les processus et l’efficacité.
  • Vous êtes à l’aise dans la gestion de l’escalade des clients et êtes capable de résoudre les problèmes de manière créative.

Ce que nous offrons :

  • Un salaire de base annuel élevé et des bonus.
  • Des vacances payées et du temps personnel.
  • Des prestations de santé et de soins dentaires entièrement payées par l’entreprise, y compris le PAE.
  • Une formation complète pour les conseillers.
  • Accès aux clients par le biais de prospects qualifiés.
  • Participation à des concours et à des primes de performance, avec la possibilité de gagner des prix fantastiques.
  • Possibilités de développement professionnel et formation continue.
  • Possibilité de travailler à domicile à temps plein, partout au Canada.

Specialty Life s’engage également à offrir des pratiques d’emploi sans obstacles et accessibles, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Veuillez nous faire savoir si vous avez besoin de mesures d’adaptation à n’importe quelle étape du processus de recrutement.

Si ce poste vous convient, nous vous encourageons à postuler !

Apply Now!

BECOME A LIFE INSURANCE LICENSEE ADVISOR - REMOTE

We’re growing the team –Come get Certified with Speciality Life Insurance – LLQP Life Insurance Licensee

 

About the position: 

We are searching for committed, driven and result-oriented Sales Professionals, with a passion for helping others. Specialty Life is offering a unique opportunity for individuals with the right skills to obtain an LLQP license in Canada should you not already have this requirement. SLI will provide Instructor based training and will even cover the cost of the Harmonized LLQP course, as well as the exam and licensing.

Individuals will then transition to direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Advisors have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?


What you will do:

  • Obtain the LLQP Licensing with the help of a proctored instructor & self-learning methods within a 3-month period during your paid training
  • Manage incoming and outbound call sales opportunities
  • Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
  • Resolve any client inquiries by partnering with the appropriate internal resources


What we are looking for:

  • 2+ years of individual sales, call-center or telephone experience with a proven track record.
  • Proven ability to self-manage in a fast-paced and performance-driven environment
  • A passion for helping others and providing consultative customer advice and service
  • Excellent communication skills, both written and verbal
  • High level of ownership, accountability and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable managing client escalations and able to problem-solve creatively


What we offer:

  • Strong annual Base salary Plus Uncapped bonus
  • Paid educational training and vast learning opportunities
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including EAP
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada


Who we are:

Are you looking to establish yourself in the insurance industry with the flexibility to work from home, earn a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? We are a rapidly growing, dynamic organization with a great success story looking for like-minded individuals looking to build a career.

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs. Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Apply Now

DEVENEZ UN CONSEILLER EN ASSURANCE-VIE - À DOMICILE

Nous agrandissons l’équipe – Venez vous faire certifier par Speciality Life Insurance – LLQP.

 

À propos du poste :

Nous sommes à la recherche de professionnels de ventes engagés, motivés et axés sur les résultats, qui ont la passion d’aider les autres. Specialty Life offre une occasion unique aux personnes qui possèdent les bonnes compétences d’obtenir un permis LLQP au Canada si vous n’avez pas déjà cette exigence. ISL fournira une formation basée sur un instructeur et couvrira même le coût du cours harmonisé du LLQP, ainsi que l’examen et l’obtention du permis.

 

Les individus passeront ensuite à la propriété directe et à la responsabilité des objectifs de performance téléphonique et de satisfaction des clients. Ils doivent être capables d’accepter et de conduire le changement, de travailler avec un sentiment d’urgence et d’établir des relations positives et durables avec les clients. Avons-nous mentionné que nos conseillers ont la possibilité de travailler à domicile?

(Oui, vous avez bien lu – nous pensons aussi que c’est génial! )


Ce que vous ferez :

  • Obtenir la licence LLQP avec l’aide d’un instructeur et de méthodes d’auto-apprentissage dans une période de 3 mois pendant votre formation rémunérée.
  • Gérer les opportunités de ventes par appels entrants et sortants.
  • Communiquer avec les clients actuels et nouveaux pour garantir leur satisfaction et établir des relations authentiques et durables.
  • Résoudre les questions des clients en faisant appel aux ressources internes appropriées.

 

 Ce que nous recherchons :

  • Plus de 2 ans d’expérience individuelle dans la vente, centre d’appels, avec des résultats probants.
  • Une capacité avérée à s’autogérer dans un environnement rapide et axé sur la performance.
  • Une passion pour aider les autres et fournir des conseils et des services consultatifs aux clients.
  • Excellentes aptitudes à la communication, tant écrite que verbale.
  • Haut niveau d’appropriation, de responsabilité et capacité à travailler dans une situation d’urgence.
  • Engagement à améliorer en permanence le service, les processus et l’efficacité.
  • Être à l’aise dans la gestion de l’escalade des clients et être capable de résoudre les problèmes de façon créative.
  • Bilingue français.

 

Ce que nous offrons :

  • Un salaire de base annuel élevé et une prime non plafonnée.
  • Des formations payées et de nombreuses opportunités d’apprentissage.
  • Des vacances payées et du temps personnel.
  • Des prestations de santé et de soins dentaires entièrement payées par l’entreprise, y compris le PAE.
  • Une formation complète pour les conseillers.
  • Accès aux clients par le biais de prospects qualifiés.
  • Participation à des concours et à des primes de rendement, avec la possibilité de gagner des prix fantastiques.
  • Possibilités de développement professionnel et formation continue.
  • Possibilité de travailler à domicile à temps plein, partout au Canada.

 

Qui nous sommes :

Cherchez-vous à vous établir dans le secteur de l’assurance en ayant la possibilité de travailler à domicile, de gagner un solide salaire de base, plus des primes, et de bénéficier d’un processus éprouvé qui vous amène directement les clients intéressés ? Nous sommes une organisation dynamique en pleine croissance, avec une grande histoire de réussite, à la recherche de personnes partageant les mêmes idées et désireuses de faire carrière.

 

Chez Speciality Life Insurance, nous sommes fiers d’être l’un des plus grands administrateurs tiers indépendants du Canada. Nous offrons des produits d’assurance-vie complets qui ont aidé plus de 250 000 Canadiens à répondre à leurs besoins en matière de planification financière et de vie. Notre équipe de professionnels hautement motivés et compétents est fière d’aider les consommateurs Canadiens en leur offrant des conseils fiables depuis plus de 11 ans.

 

Nous embauchons des personnes en fonction non seulement de leur expertise, mais aussi de leur passion pour l’aide aux autres, et de celles qui vivent nos valeurs fondamentales au quotidien. Nos employés sont extraordinaires : professionnels, proactifs et passionnés. Specialty Life s’engage également à offrir des pratiques d’emploi accessibles et sans obstacle, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Veuillez nous faire savoir si vous avez besoin de mesures d’adaptation à n’importe quelle étape du processus de recrutement.

 

Si ce poste vous convient, nous vous encourageons à postuler !

Apply Now

BILINGUAL CUSTOMER EXPERIENCE ADVISOR (CET) - REMOTE

We’re growing the team – join us!
Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?


About the position:

We are seeking committed results-oriented Bilingual CET agents, ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Bilingual Customer Experience Advisor.
This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.
The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)


What we offer:

  • $40K annual base salary plus commission
  • Paid vacation and personal time
  • Health and Dental benefits, including Employee Assistance Program
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development & training


What you will do:

  • Fluent in both French and English
  • Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
  • Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
  • Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
  • Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
  • Build relationships with clients with welcome calls and answering inquiries.
  • De-escalate difficult situations and proactively accommodate clients needs


What we are looking for:

  • Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
  • Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
  • Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
  • High level of ownership, accountability, passion and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable with managing client escalations and creative problem solving
  • Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

 

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.
We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Please let us know if you require accommodation at any stage of the recruitment process.

—–

L’équipe s’agrandit – rejoignez-nous !
Êtes-vous à la recherche d’un poste dans le domaine de l’assurance qui vous offre la possibilité de travailler à domicile ? Vous êtes à la recherche d’un poste qui offre un solide salaire de base, plus des primes et un processus éprouvé qui amène les clients intéressés directement à vous ? Cherchez-vous à vous joindre à une organisation dynamique et en pleine croissance qui connaît un grand succès ?


À propos du poste :

Nous sommes à la recherche d’agents bilingues du CET dévoués et axés sur les résultats, prêts à aider à protéger la vie des Canadiens tout en répondant à toutes les demandes de renseignements des consommateurs, en tant que conseiller bilingue en expérience client.
Cette personne sera directement responsable des objectifs de rendement téléphonique et de satisfaction de la clientèle. Elle doit être capable d’accepter et de conduire le changement, de travailler avec un sentiment d’urgence et d’établir des relations positives et durables.
Cette opportunité permet un travail à distance à temps plein (OUI, vous pouvez travailler de chez vous partout au Canada !).


Ce que nous offrons :

  • Un salaire de base annuel de 40 000 $ plus les commissions.
  • Des vacances payées et du temps personnel.
  • Des avantages sociaux en matière de santé et de soins dentaires, y compris un programme d’aide aux employés.
  • Participation à des concours et à des primes de rendement, avec la possibilité de gagner des prix fantastiques.
  • Un développement et une formation professionnels continus.


Ce que vous ferez :

  • Vous parlez couramment le français et l’anglais.
  • Gérer les appels sortants et entrants des clients qui n’ont pas effectué leurs paiements et les aider à trouver des solutions (arrangements de paiement, traitement des paiements, autres ajustements de facturation), etc.
  • Gérer toutes les opportunités de vente par appels entrants et sortants par rapport aux objectifs de performance et aux normes de qualité des appels.
  • Entrer en contact avec les nouveaux clients et les clients réguliers pour vérifier la satisfaction des consommateurs et établir des relations authentiques afin d’assurer le succès, la croissance et la fidélisation.
  • Résoudre toutes les demandes de renseignements des clients en collaborant avec les ressources internes appropriées, tout en assumant la responsabilité globale de la satisfaction des clients.
  • Établir des relations avec les clients en effectuant des appels de bienvenue et en répondant aux demandes de renseignements.
  • Désamorcer les situations difficiles et répondre de manière proactive aux besoins des clients.


Ce que nous recherchons :

  • Une expérience dans la vente d’assurance (sans contact/avec contact) (de préférence) ou une expérience dans le domaine du service à la clientèle.
  • Une capacité avérée à s’autogérer dans un environnement rapide et axé sur la performance, avec la capacité de conduire le changement, d’atteindre les objectifs, tout en donnant un exemple positif pour le département et l’entreprise.
  • Excellentes compétences en communication : capacité à écouter activement, tout en communiquant clairement les opportunités et les attentes des clients.
  • Haut niveau d’appropriation, de responsabilité, de passion et capacité à travailler dans l’urgence.
  • Engagement à améliorer en permanence le service, les processus et l’efficacité.
  • Vous êtes à l’aise avec la gestion de l’escalade des clients et la résolution créative des problèmes.
  • Professionnel empathique et avenant, capable d’établir des relations de confiance, parfois avec des personnes âgées.

 

Chez Specialty Life Insurance, nous sommes fiers d’être l’un des plus grands administrateurs tiers indépendants du Canada. Nous offrons des produits d’assurance-vie complets qui ont aidé plus de 250 000 Canadiens à répondre à leurs besoins en matière de planification financière et de vie.
Notre équipe de professionnels hautement motivés et compétents est fière d’aider les consommateurs canadiens en leur offrant des conseils fiables depuis plus de 11 ans.
Nous embauchons des personnes en fonction non seulement de leur expertise, mais aussi de leur passion pour l’aide aux autres, et de celles qui vivent nos valeurs fondamentales au quotidien. Nos employés sont extraordinaires : professionnels, proactifs et passionnés.
Specialty Life s’engage également à offrir des pratiques d’emploi accessibles et sans obstacle, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO).
Veuillez nous faire savoir si vous avez besoin de mesures d’adaptation à n’importe quelle étape du processus de recrutement.

Apply Now

BILINGUAL JUNIOR UNDERWRITER

About the position:

We are currently looking to add a Bilingual Junior Underwriter to our growing team.

Reporting to the Director of Operations, the Bilingual Junior Underwriter will learn from colleagues all aspects of underwriting for Canadian insurers and become responsible for a portfolio for the business. The ideal candidate will have a financial background and be comfortable with elements of financial analysis.


What you will do:

  • Provide support to members of the underwriting department in the areas of underwriting operations, procedures and policy endorsements and policies
  • Ensure a thorough understanding of underwriting standards and compliance to underwriting rules and guidelines
  • Maintain a high level of knowledge regarding insurance products; underwriting guidelines and procedures; medical terminology, human health, and diseases
  • Support partners and advisors face-to-face when required
  • Implement and maintain appropriate underwriting practices and processes to service New Business, Renewals, and policy changes
  • Establish and maintain professional business partnerships with Specialty Life Insurance to provide underwriting, consulting, and educational services to support regional growth and profitability goals
  • Provide support and preliminary assessment upon request and according to guidelines
  • Ensure delivery of individual results within appropriate metrics, including quality, quantity, timeliness, and customer satisfaction
  • Recommend, implement, and maintain the appropriate service policies, processes, and practices to address continuous improvement initiatives
  • Support and work closely with our sales team
  • Collaborate with other departments to share business ideas and achieve excellence in current and future projects
  • Ensure incoming applications are complete and liaise with customers / other departments to get missing information


What we are looking for:

  • Minimum 2 years experience as an Underwriter assessing Life and Critical Illness applications
  • Bilingual: can speak, write, and conduct business in both English and French
  • Experience and comfortable with data collection and analysis
  • Excellent communication skills
  • Effective multi-tasker, with ability to organize, prioritize and complete assignments efficiently and with a high degree of accuracy
  • Very strong organizational skills


What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties
  • Financial incentives and time off for actuarial exams


Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

BILINGUAL NEW BUSINESS ADMINISTRATOR (6 MONTHS CONTRACT) - REMOTE

The New Business Administrator is the liaison between Specialty Life Insurance and contracted brokers. They manage incoming inquiries, maintain regular communication with affiliated brokers and ensure exceptional customer service to all brokers and customers.

 

Duties and Responsibilities:

  • Manage all new business from pending status to in force (includes but is not limited to notifying brokers of outstanding requirements, and conducting follow-ups with them and departments within the company)
  • Ensure MIB requirements are requested and received from the underwriting team
  • Review the new business requirement reports on a daily basis, and respond accordingly
  • Accountable for maintaining an electronic database of applications, documents, letters and similar that are sent and received from brokers and MGAs
  • Issue and send mail to policy owners in a timely manner
  • Assist brokers and MGAs with enquiries and requests as necessary

 

Other Responsibilities:

  • Attend virtual information sessions
  • Resolve technical issues through direct communication with insurance companies and advisors
  • Participate in special projects/assignments as requested

 

Required Skills, Abilities and Other Attributes:

  • Excellent verbal and written communication skills
  • Effectively able to work independently and in a team environment
  • Proficient knowledge of Windows and Microsoft Suites (Word, PowerPoint, Excel, Outlook), Adobe Pro
  • Strong attention to detail and accuracy
  • Proficient with Gmail, web-based applications, VirtGate
  • Strong analytical and problem-solving skills
  • Self-driven and customer-service oriented
  • Strong time management and multi-tasking abilities
  • Effective organizational skills
  • Bilingualism (French) is an asset

 

This job description is a summary of the typical functions of the job, and not an exhaustive list. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description, and that other duties, as assigned, may be part of the job.

 

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties
  • Financial incentives and time off for actuarial exams

 

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

BILINGUAL NEW BUSINESS ADMINISTRATOR

The Bilingual New Business Administrator is the liaison between Specialty Life Insurance and contracted brokers. They manage incoming inquiries, maintain regular communication with affiliated brokers and ensure exceptional customer service to all brokers and customers.

 

Duties and Responsibilities:

  • Manage all new business from pending status to in force (includes but is not limited to notifying brokers of outstanding requirements, and conducting follow-ups with them and departments within the company)
  • Ensure MIB requirements are requested and received from the underwriting team
  • Review the new business requirement reports on a daily basis, and respond accordingly
  • Accountable for maintaining an electronic database of applications, documents, letters and similar that are sent and received from brokers and MGAs
  • Issue and send mail to policyowners in a timely manner
  • Assist brokers and MGAs with enquiries and requests as necessary

 

Other Responsibilities:

  • Attend virtual information sessions
  • Resolve technical issues through direct communication with insurance companies and advisors
  • Participate in special projects/assignments as requested

 

Required Skills, Abilities and Other Attributes:

  • Excellent verbal and written communication skills
  • Effectively able to work independently and in a team environment
  • Proficient knowledge of Windows and Microsoft Suites (Word, PowerPoint, Excel, Outlook), Adobe Pro
  • Strong attention to detail and accuracy
  • Proficient with Gmail, web based applications, VirtGate
  • Strong analytical and problem-solving skills
  • Self-driven and customer-service oriented
  • Strong time management and multi-tasking abilities
  • Effective organizational skills
  • Bilingualism (French) is required

 

This job description is a summary of the typical functions of the job, and not an exhaustive list. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description, and that other duties, as assigned, may be part of the job.

 

What we offer:

  • Opportunity to work with engaged and professional teams and colleagues;
  • Exponential growth opportunity in a dynamic and fast-moving environment;
  • Opportunities to be part of a fun technology-oriented organization;
  • A long-term perspective within a stable but growing working environment;
  • Attractive financial offer, according to your experience and performance (base salary, meal tickets etc.)
  • Private medical insurance;
  • Other bonuses available;
  • Work from home opportunity;
  • Different incentives: snacks and drinks at the office;
  • A growing, dedicated team of high-performing people, passionate about technology;
  • Team building, annual parties and other social events.

Apply Now

PREMIUM ACCOUNTING SPECIALIST

About the position:

The Premium Accounting Specialist is a permanent role taking ownership of monthly recurring premium collection and revenue verification process.

Premium Accounting Specialist is responsible for oversight of daily transactions and payment processing,  policy detail reconciliation, payment arrangement adjustments, reconciling premium transactions and assisting agents in premium related inquiries.

Premium Accounting Specialist must excel at communication both written and verbal, levels of curiosity and desire for process improvement. Productivity, timeliness and accuracy are key; exercising appropriate judgment and confidentially are critical.


Duties and Responsibilities:

  • Assisting with agent/Employee inquiries regarding a variety of premium and policyrelated issues.
  • Performing daily premium receivable and reconciliation functions.
  • Performing monthly premium accounting reconciliation process.
  • Performing monthly bank reconciliation process.
  • Working with multiple company-wide teams and resources to address premium related stats and requirements.
  • Completing projects as assigned.
  • ad hoc reporting and projects as assigned.


Experience & Qualifications

  • 2-3 years of related work experience.
  • Experience in Insurance Industry.
  • Accounting Diploma/Degree.
  • Professional experience with Netsuite is required.
  • Proficiency with Microsoft Office including Microsoft Office Excel and Microsoft Office Word.
  • Strong time management and organizational skills.
  • Detail-oriented and strong analytical skills.
  • Ability to prioritize tasks and meet deadlines.


What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties


Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

BUSINESS RELATIONSHIP MANAGER

The Business Relationship Manager will support the business to define their requirements and objectives that need to be achieved; Contribute in defining and managing the business scenarios, assuming the role of “integrator” between the business and company needs; Clarifies needs expressed by key-users, transforms user requests into demands understandable by stake holders; Manage and challenge project demands from business, ensure they are driven forward; Participate in various global projects needs; Follows and manage local project or enhancement realization. The Business Relationship Manager will have hands-on experience with operations and/or support in a fast-moving, highly-critical, enterprise application environment; Solid understanding of ITIL best practices; Significant experience and knowledge of systems design, application platforms, knowledge of security and communications networks, and knowledge of technical and user-related aspects of a personal computer environment; Broad IT knowledge and experience; Coordination of resources, leading small teams.


You are someone who is:

  • A Bachelor’s Degree
  • A minimum of 5 years related work experience
  • Superior analytics skills
  • Ability to work and manage projects both independently and with a larger team to achieve goals
  • Experience working with and presenting/communicating to senior executives


What we offer:

  • Strong annual Base
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including EAP
  • Comprehensive training
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada


Desired Experience/Skills:

  • Ability to structure thinking in a logical manner and articulately communicate ideas
  • A self-directed, independent thinker that can move to answers quickly supported by data and analysis
  • Results-oriented with effective interpersonal/teaming skills
  • Experience working at a top-tier professional services or in a strategic role
  • Outstanding research, analytics, and quantitative aptitude; advanced attention to detail required for success in this role
  • Effective problem-solving skills with the ability to exercise judgment consistent with achieving organizational goals and strategies
  • A thorough knowledge of business activities


Specific responsibilities:

  • Combine analysis with an understanding of the business in order to drive strategic insights and recommendations
  • Design, shape and execute detailed business needs
  • Develop presentations, wireframe, flows and management reports for senior leaders
  • Become a trusted business partner that provides meaningful recommendations and insights
  • Serve as a liaison between IT and business


Who we are:

At Insurance Supermarket Inc.,  we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators.  We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs and now we are pleased to announce that we have opened our doors in the US to help Americans plan ahead.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years and we want to bring this knowledge and success to the US. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Apply Now

BILINGUAL CONTRACT AND COMPENSATION ADMINISTRATOR - REMOTE

Hiring: Position: Contract and Compensation Administrator (Entry Level)

Who we are:

At Insurance Supermarket Inc.,  we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators.  We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs and now we are pleased to announce that we have opened our doors in the US to help Americans plan ahead.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years and we want to bring this knowledge and success to the US. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

The Contracting part of the job is included but is not limited to the following daily activities:

  • Receive, review and process contracts received through various platforms and via emails

-Outstanding requirements

-Screening

  • Establish new brokers in the systems
  • Create, maintain, and do changes to the reporting structures
  • Process and update all license and E & O information to the system daily.
  • Process and update all address change information daily.
  • Notify brokers of expired licenses and E & O documents.
  • Complete various contracting follow-ups in a timely manner.
  • Handle emails sent by brokers and MGAs
  • Ensure the day-to-day contracting receipts are processed in a timely fashion
  • Screen new broker contracting applications for completeness and accuracy. Review all documentation to identify missing information or incomplete requirements
  • Assist contracting team with daily activities


The Commission 
aspect of the job:

The primary role of this position:

  • to process renewal commissions commission
  • to provide high-level customer service and support to accurately respond to commission-based inquiries from advisors
  • to assist the compensation team with posting commissions and balancing the accounts.


Qualifications:

  • College Education in a related field (Business, Administration, Bookkeeping) or related experience
  • Bilingual in French
  • Superior Organizational Skills and problem-solving abilities
  • Excellent Verbal and Written communication skills, time management skills and interpersonal skills
  • Knowledge of Microsoft Suite (Excel, Word, Outlook)

 

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties
  • Financial incentives and time off for actuarial exams

Apply Now

BILINGUAL QUALIFIER (FRENCH AND ENGLISH) - REMOTE

Who we are:

Specialty Life Insurance is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.


About the position:

As a Qualifier, you will be responsible for qualifying leads, delivering a great customer experience and support the growth and revenue goals of the SLI business. This will include working flexible hours, making outbound dials using dialer.


What you will do:

  • As first point of contact, call potential clients which have expressed interest in Life & living benefits to connect with SLI licensed advisors.
  • Serve as the primary point of contact for outbound leads and general inquiries:
  • Passing Qualified leads to the sales team in an efficient and effective manner.
  • Creating excellent impression about SLI before connecting client to SLI licensed advisors.
  • Engaging clients in professional way during transfer process
  • Contribute to team sales success through achievements of individual goals.


What we are looking for:

  • Bilingual in French and English.
  • Ability to comprehend insurance products and business objectives
  • Strong problem-solving ability
  • Excellent listening, interpersonal, written and oral communication skills
  • Working within Sales environment and Sales objectives
  • Post-secondary education or equivalent business experience is ideal
  • Ability to maintain composure under pressure or in stressful situations
  • Commitment to learning new products, process and technology
  • Work effectively in a team environment
  • Flexibility to work weekends and evenings


What we offer:

  • Base Salary of 40k Plus Bonus
  • Paid vacation time
  • Health and Dental benefits
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

 

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

SENIOR DATA ANALYST - REMOTE

Job Description:

Data driven decision making is central to ISI’s strategic and tactical operations, as such, the analysis and study of data is an integral competency. As a Senior Data Analyst, you will work both collaboratively and individually to drive insights and make data accessible to internal partners. The primary objective is to maximize the value of data across the business using analytics.

Responsibilities:

  • Provide leadership to ensure an impactful analytics team with appropriate skills and capacity required to enable the organization’s objectives with the goal of enabling customer centric decision making.
  • Define, manage, and advance enterprise information management principles, policies and programs for stewardship, advocacy and custodianship of data and analytics, in collaboration with legal, information security, and corporate risk and compliance offices.
  • Evaluate new capabilities of the analytics platform, develop prototypes and assist in drawing conclusions about the applicability to our solution landscape
  • Ensure the quality (i.e., validity, reliability, timeliness and completeness) of data used to generate reports and interactive data visualization to support accurate and timely decision making
  • Collaborate with subject matter experts across functional areas to promote data governance and stewardship, and to improve the overall strategic and operational performance of analytics
  • Responsible for access and data-restriction management for all generated reports, dashboards, and visualizations
  • Identify trends reaching meaningful conclusions that will advise strategic business decisions through the manipulation of large data sets
  • Work closely and communicate effectively with Partners to understand requirements and formulate analytics solutions
  • Design and implement analytics models and visualizations to provide impactful data insights
  • Develop and maintain scalable data transformation code
  • Evaluate new capabilities of the analytics platform, develop prototypes and assist in drawing conclusions about the applicability to our solution landscape
  • Assist partners with data-related functional and technical issues
  • Make use of statistical tools to interpret data sets, paying attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts
  • Create appropriate documentation that allows others to understand the steps of the data analysis process and duplicate or replicate the analysis

Must have:

  • University degree in Mathematics, Economics or related discipline
  • 5+ Years in data & analytics leadership roles working with large-scale software systems
  • Passionate about data and problem solving
  • Proficiency in SQL and extensions that include procedural programming language functionality (e.g. control-of-flow constructs)
  • Able to rapidly query and analyze data and understand data complexity, models and structures
  • Experience with a high-level programming language (e.g. Python, R, Go, Java, Shell, C++).
  • Ability to develop a test plan, test cases, and oversee testing activities necessary to assess the quality and completion of analytic implementations.
  • Solid experience working with large data sets on enterprise data platforms and performing tasks such as managing data transformations and statistical models
  • Good experience in Reporting and Visualization tools such as PowerBI, Tableau, Domo, QuickSight
  • Solid understanding of Database Design and Data Warehousing concepts
  • Demonstrated analytical skills, including mining, evaluation, analysis, and visualization
  • Effective verbal and written communication skills
  • Established interpersonal skills for work internally across departments, as well as with clients.
  • Ability to work in a highly collaborative environment as well as independently with minimum supervision

Nice to have:

  • Grasp of Machine learning concepts and techniques
  • Knowledge of insurance / reinsurance

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

ULTIMATE LEADS PROGRAM FOR ADVISORS

If you're a broker looking for new potential clients who are interested in buying insurance, visit ultimateleadprogram.ca

USA

Licensed Insurance Advisor - Work Remotely From Anywhere in the USA

Don’t Run after clients  – join our growing team and let the clients come to you!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Then join our rapidly growing, dynamic organization with a great success story, steady income and a bright future ahead!

 

About the position:

We are hiring committed, results-oriented individuals, Licensed insurance agents, ready to help protect the lives of Americans while achieving personal financial stability on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Agents have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?

 

What you will do:

  • Manage incoming sale call opportunities
  • Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
  • Resolve any client inquiries by partnering with the appropriate internal resources


What we offer:

  • A base salary plus a LUCRATIVE 6-Figure bonus
  • Growth Opportunities into Leadership Roles - Career Plans in Place!
  • Paid vacation and personal time
  • Health and Dental benefits
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in the US (Within Regulatory Compliance Measures)
  • Equipment provided (Laptop/headset)

 

What we are looking for:

  • 2+ years of individual life insurance sales, with a life license in good standing
  • Ability to sell in multiple states
  • Proven ability to self-manage in a fast-paced and performance-driven environment
  • A passion for helping others and providing consultative customer advice and service
  • Excellent communication skills, both written and verbal
  • High level of ownership, accountability and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable managing client escalations and able to problem-solve creatively
  • Able to work in fast paced environment
  • Must have high-speed internet
  • Basic knowledge Google docs, Microsoft Office
  • Multiple Shifts Available

 

Please note that there will also be a BASIC SKILL TEST (basic Computer Applications and Technology test) during the Interview process.


Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies is one of the largest and fastest-growing independently owned Insurance Technology companies in the US. We offer comprehensive Life Insurance products that help many Americans with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

 

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.
Make your mark. Apply today!

 

Apply Now

USA Sales Manager (Life Insurance Industry)

Description:

Join our winning team today as a Sales Manager!

About the position:

As a Sales Manager, you will be responsible for the overall team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth. We’re looking for dynamic leaders who thrive in a fast-paced environment and can build strong relationships with our advisors. You need to have a drive for coaching, education and helping people grow in their sales positions. In this role, being approachable is essential as you’ll be developing and leading a team of advisors who will look to you for advice and guidance.

What you’ll do:

  • Monitor real-time outbound and inbound queue performance and address areas of concern as they occur.
  • Participate in continuous learning and ensuring the successful development of the team in learning our organization, products, services, capabilities, suppliers, vendors and competitors.
  • Develop processes for tracking and documenting sales team activities.
  • Provide input to the development of annual sales targets, performance criteria, reward and recognition programs, compensation programs and integrated key performance indicators.
  • Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes.
  • Ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable.
  • Actively listen and coach the sales team to help them overcome any sales-related challenges that can impede team or individual goals.

What we’re looking for:

  • Minimum 3 years of experience in sales in Life Insurance
  • Management experience required and previous experience in a call center environment an asset.
  • Licensed advisor preferred
  • Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure.
  • Experience with fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
  • Solid organizational, leadership, and problem-solving skills.
  • Excellent listening, interpersonal, written and oral communication skills.
  • Strong understanding of Individual Life and Health insurance products.
  • Post-secondary education or equivalent business experience is ideal.

What we offer:

  • $65,000 annual base salary plus monthly bonuses
  • Paid vacation time.
  • Health and dental benefits.
  • Ongoing professional development & training

Who we are:

Insurance Supermarket Inc.  is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice. Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today!

Apply Now

Retention Advisor Client Experience Team

Who we are:

At Insurance Supermarket Inc.,  we pride ourselves on being one of the largest Nation-Wide independently owned Third Party Administrators.  We offer comprehensive Life Insurance products that have helped over 250,000 Citizens with their financial and life planning needs and now we are pleased to announce that we have opened our doors in the US to help Americans plan ahead.

Our team of highly motivated and knowledgeable professionals have been proudly helping American consumers with trusted advice for over 11 years and we want to bring this knowledge and success to the US. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

As Insurance Supermarket Inc grows its North American operation, we are seeking talented, organized, and experienced Retention Advisors to join our team. In this position, you will be responsible for retaining clients, and maintaining world class client experience. This individual must have the ability to embrace and drive change, meeting deadlines, and have the capability to think outside of the box when seeking solutions. We embrace a culture of growth and want to partner with an individual who is in line with our goals.


Responsibilities:

  • Responsible for all clients’ inquiries through all communication channels
  • Provide excellent client experience and exercise retention efforts
  • Build and maintain authentic relationship with clients to create world class client experience
  • Appropriately communicate with upset clients to resolve their concerns
  • Superior communication and interpersonal skills to interact effectively with clients
  • Effectively communicates with other departments to resolve clients’ concerns
  • Take specific actions in timely manner, first contact resolution approach
  • Maintain all company performance targets and call quality standards
  • Follow compliance guidelines, company policies and procedures
  • Participate in coaching sessions and additional training as determined by management
  • Accurately enters data from clients into various software programs
  • Thrives as a team player in a fast paced, high energy, and change oriented environment


What we offer:

  • $15/Hour USD + Commission
  • Paid vacation and personal time
  • Health and Dental benefits
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in US
  • Equipment provided (Laptop/headset)

 
To be considered for this role, the candidate must meet the following requirements:

  • 1+ yr experience in call center in any of the follow areas: Sales/Retention/Collection/Customer Care
  • Strong oral and written communication skills in the English Language
  • General computer and typing skills
  • Proven ability to self-manage in a fast-paced, performance driven environment, work under pressure, and with other employees
  • High level of ownership, accountability, and the ability to work with a sense of urgency.
  • Strong conflict resolution skills
  • Passion for customer service and quality work
  • Must be focused, reliable, and maintain attendance as per company’s guidelines
  • Coachable and demonstrates willingness to learn
  • Must maintain positive and professional attitude
  • Available for immediate full-time work


Please note that there will also be a BASIC SKILL TEST (basic Computer Applications and Technology test) during the Interview process.
 If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible. Make your mark. Apply today!


Apply Now

Sales Trainer (Life Insurance Industry)

We are looking for a Sales Trainer to deliver educational programs for our sales teams.

Sales Trainer responsibilities include conducting skills gap analyses, preparing and delivering learning material, and evaluating results after each training session. For this role, you will work closely with both the Global Head of Training and our salespeople directly, to identify sales challenges faced and deliver training content to increase productivity and efficiency.

Ultimately, you will help onboard and then subsequently increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

 

Responsibilities

  • Schedule orientations and related training events for individuals and teams
  • Onboard new salespeople
  • Observe sales encounters and conduct skills gap analyses to identify areas of improvement
  • Help determine the training needs for individuals and/or sales teams
  • Take part in production of educational material (e.g. videos, cheat sheets, case studies, etc)
  • Monitor sales objectives and results
  • Collect feedback from trainees and managers about training courses
  • Report on impact of training programs (e.g. sales achieved, skill improvements, etc)
  • Stay updated with current insurance market trends and the changing demands of the corporate sales environment.

 

Requirements

  • Proven work experience as a Sales Trainer, or similar experience delivering training or coaching to salespeople is preferred
  • 3+ years of sales experience, ideally through telephone-based/inside sales environment
  • Strong communication and presentation abilities
  • Excellent organizational skills
  • Ability to manage the full training cycle, including web-based remote learning
  • Technology proficiency including comfort with MS Office, Google Docs, Zoom, etc
  • Hands-on experience with e-learning platforms
  • Additional certification in training is a plus

 

What we offer

  • A base salary plus bonus
  • Paid vacation and personal time
  • Health and Dental benefits
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in US
  • Equipment provided (Laptop/headset)

 

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.

Make your mark. Apply today!

Apply Now

Premium Accounting

About the position:

The Premium Accounting Specialist is a permanent role taking ownership of monthly recurring premium collection and revenue verification process.

Premium Accounting Specialist is responsible for oversight of daily transactions and payment processing, policy detail reconciliation, payment arrangement adjustments, reconciling premium transactions and assisting agents in premium related inquiries.

Premium Accounting Specialist must excel at communication both written and verbal, levels of curiosity and desire for process improvement. Productivity, timeliness and accuracy are key; exercising appropriate judgment and confidentially are critical.


Duties and Responsibilities:

  • Assisting with agent/Employee inquiries regarding a variety of premium and policy related issues.
  • Performing daily premium receivable and reconciliation functions.
  • Performing monthly premium accounting reconciliation process.
  • Performing monthly bank reconciliation process.
  • Working with multiple company-wide teams and resources to address premium related stats and requirements.
  • Completing projects as assigned.
  • Ad hoc reporting and projects as assigned.


Experience & Qualifications:

  • 2-3 years of related work experience.
  • Experience in Insurance Industry.
  • Accounting Diploma/Degree.
  • Professional experience with Netsuite is required.
  • Proficiency with Microsoft Office including Microsoft Office Excel and Microsoft Office Word.
  • Strong time management and organizational skills.
  • Detail-oriented and strong analytical skills.
  • Ability to prioritize tasks and meet deadlines.


What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties


Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.


Job Type: Full-time

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift


Experience:

  • NetSuite: 1 year (Required)
  • Personal Life Insurance: 1 year (Required)


Work Location: Remote

Apply Now

Senior Data Analyst - Remote

Job Description:

Data driven decision making is central to ISI’s strategic and tactical operations, as such, the analysis and study of data is an integral competency. As a Senior Data Analyst, you will work both collaboratively and individually to drive insights and make data accessible to internal partners. The primary objective is to maximize the value of data across the business using analytics.


Responsibilities:

  • Provide leadership to ensure an impactful analytics team with appropriate skills and capacity required to enable the organization’s objectives with the goal of enabling customer centric decision making.
  • Define, manage, and advance enterprise information management principles, policies and programs for stewardship, advocacy and custodianship of data and analytics, in collaboration with legal, information security, and corporate risk and compliance offices.
  • Evaluate new capabilities of the analytics platform, develop prototypes and assist in drawing conclusions about the applicability to our solution landscape
  • Ensure the quality (i.e., validity, reliability, timeliness and completeness) of data used to generate reports and interactive data visualization to support accurate and timely decision making
  • Collaborate with subject matter experts across functional areas to promote data governance and stewardship, and to improve the overall strategic and operational performance of analytics
  • Responsible for access and data-restriction management for all generated reports, dashboards, and visualizations
  • Identify trends reaching meaningful conclusions that will advise strategic business decisions through the manipulation of large data sets
  • Work closely and communicate effectively with Partners to understand requirements and formulate analytics solutions
  • Design and implement analytics models and visualizations to provide impactful data insights
  • Develop and maintain scalable data transformation code
  • Evaluate new capabilities of the analytics platform, develop prototypes and assist in drawing conclusions about the applicability to our solution landscape
  • Assist partners with data-related functional and technical issues
  • Make use of statistical tools to interpret data sets, paying attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts
  • Create appropriate documentation that allows others to understand the steps of the data analysis process and duplicate or replicate the analysis


Must have:

  • University degree in Mathematics, Economics or related discipline
  • 5+ Years in data & analytics leadership roles working with large-scale software systems
  • Passionate about data and problem solving
  • Proficiency in SQL and extensions that include procedural programming language functionality (e.g. control-of-flow constructs)
  • Able to rapidly query and analyze data and understand data complexity, models and structures
  • Experience with a high-level programming language (e.g. Python, R, Go, Java, Shell, C++).
  • Ability to develop a test plan, test cases, and oversee testing activities necessary to assess the quality and completion of analytic implementations.
  • Solid experience working with large data sets on enterprise data platforms and performing tasks such as managing data transformations and statistical models
  • Good experience in Reporting and Visualization tools such as PowerBI, Tableau, Domo, QuickSight
  • Solid understanding of Database Design and Data Warehousing concepts
  • Demonstrated analytical skills, including mining, evaluation, analysis, and visualization
  • Effective verbal and written communication skills
  • Established interpersonal skills for work internally across departments, as well as with clients.
  • Ability to work in a highly collaborative environment as well as independently with minimum supervision


Nice to have:

  • Grasp of Machine learning concepts and techniques
  • Knowledge of insurance / reinsurance


What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties


Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.


Apply Now