Our Careers

We’re growing the team – join us!

Specialty Life is seeking an experienced, like-minded and progressive Director of Call Center Sales (Licensed Life Insurance). At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.

Overall Responsibilities:

• Responsible for Call Centre Sales Department and to oversee the Sale Management Team and staff of that department
• Key person in the development of the operational talent pool by optimizing the skills of the existing team, in partnership with HR Recruitment Team to attract and retain the very best external talent, in line with the agreed framework and succession planning to ensure key roles are filled and individual talent is recognized and retained
• Deliver well-defined Communication and Engagement to ensure all teams understand the performance of the business and also understand the needs of their teams
• Responsible and accountable for the operational performance and for meeting/exceeding targets of all required metrics
• Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan
• Select, effectively manage and coach direct reports
• Manage and develop internal and external Operational client relationships by conducting (where appropriate) operational client review meetings and day to day communication within key workstream (eg. Operations, Finance, IT, PM, cc vendor, etc.)
• Identify and highlight further opportunities for services and process improvements and lead development and deployment as needed

What we offer:

• Strong annual Base salary Plus Uncapped bonus
• Paid vacation and personal time
• Fully company paid Health and Dental benefits, including EAP
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in Canada

Job Requirements:

• Proven ability to manage people, processes, and technology – specifically in a Virtual Call Centre environment (either inbound/outbound – preferably in combination)
• Strategic thinker and tactical implementer / understanding the why, establishing the how, and executing what with a keen eye on knowing how to measure success
• Proven track record of Customer focused, People oriented and Business results mindset
• Experience in growing and developing a Sales team in a contact center while meeting all operational and financial objectives
• Strong management leadership abilities and skill, such as workforce planning, initiating business process improvements, budget management and running Call Centre operations
• Ability to influence and motivate others
• Great collaboration skills, working with other parts of Call Centre Operations as well as other functions within the Company
• Superior written and verbal communication skills
• Excellent organization management abilities
• Working within multiple call centre support infrastructures
• Demonstrated success managing new initiatives while meeting operating and budgetary requirements
• Must have strong call centre systems and sales technical, project management, implementation understanding and experience
• Call Centre business measurement acumen, including building custom reporting and analysis, presentation skills, and forecasting abilities
• Flexibility in working evening, weekends and holidays to ensure 7 day a week and 363 days a year, to drive superior sales effective call performance

What will you do?  

• Provide direction, coaching, and leadership to Sales Management team (Licensed Division)
• Motivate the sales team and foster a positive work environment
• Work towards Best in Class Customer Experience
• Build Sales Effectiveness plans and execute with precision while maintaining highly engaged call centre team operation
• Ensure that all advisors needs are met so they can go above and beyond customer expectations to ensure client satisfaction 
• Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity 
• Work with call centre operations counterparts to achieve KPI’s
• Analyze activity and sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team 
• Provide a proactive approach by taking the initiative to resolve problems 
• Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback 
• Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace, Compliance concerns and consults with leadership and HR for guidance 
• Participate in or lead internal /client calibration sessions 
• Conduct monthly and yearly performance reviews 
• Responsible for managing and producing daily, weekly, monthly & yearly statistics and KPI’s 
• Assist management with development of program and team goals 
• Assist with other duties, e.g. dialing??, quality assurance when required 
• Assist with projects and other Licensed and non-Licensed team business initiatives

Other Requirements:

• Minimum post secondary education
• At least 5 years experience managing teams (Insurance Sales preferred)
• Minimum of 3 years in Overall Call Centre Operation management capacity
• Excellent leadership skills
• Strong communication and customer service skills 
• Effective and accurate decision-making skills 
• Strong organization and planning skills 
• Ability to respond to adverse situations, i.e. system problems, irate customers, heavy call traffic, performance gaps, or new business growth initiatives
• Ability to work well under pressure 
• Excellent MS office skills 
• Flexibility to work varying shifts or additional hours as dictated by business needs

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Apply Now!

We’re growing the team – join us!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

About the position:

We are searching for committed, results-oriented individual Life Licenced Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer enquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Advisors have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?

What we offer:

• Strong annual Base salary Plus Uncapped bonus
• Paid vacation and personal time
• Fully company paid Health and Dental benefits, including EAP
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in Canada

What you will do:

• Manage incoming and outbound call sales opportunities
• Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
• Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

• 2+ years of individual life insurance sales, with certification in good-standing
• Proven ability to self manage in a fast-paced and performance-driven environment
• A passion for helping others and providing consultative customer advice and service
• Excellent communication skills, both written and verbal
• High level of ownership, accountability and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable managing client escalations and able to problem-solve creatively

At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Apply Now!

L’équipe s’agrandit – rejoignez-nous !

Vous êtes à la recherche d’un poste de conseiller en assurance qui vous offre la possibilité de travailler à domicile ? Vous êtes à la recherche d’un poste qui offre un solide salaire de base, plus des primes et un processus éprouvé qui vous amène directement les clients intéressés ? Cherchez-vous à vous joindre à une organisation dynamique et en pleine croissance qui connaît un grand succès ?

Chez Speciality Life Insurance, nous sommes fiers d’être l’un des plus grands administrateurs tiers indépendants du Canada. Nous offrons des produits d’assurance-vie complets qui ont aidé plus de 250 000 Canadiens à répondre à leurs besoins financiers et de planification de la vie.

Notre équipe de professionnels hautement motivés et compétents est fière d’aider les consommateurs canadiens en leur offrant des conseils fiables depuis plus de 11 a

Nous embauchons des personnes en fonction non seulement de leur expertise, mais aussi de leur passion pour l’aide aux autres, et de celles qui vivent chaque jour selon nos valeurs fondamentales. Nos employés sont extraordinaires : professionnels, proactifs et passionnés.

À propos du poste :

Nous sommes à la recherche de conseillers titulaires d’un permis d’assurance-vie (LLQP) engagés et axés sur les résultats, prêts à aider et à protéger la vie des Canadiens tout en tirant parti de toutes les demandes de renseignements des consommateurs.

Ces personnes seront directement responsables de la performance téléphonique et des objectifs de satisfaction des clients. Ils doivent être capables d’accepter et de conduire le changement, de travailler avec un sentiment d’urgence et d’établir des relations positives et durables avec les clients. Avons-nous mentionné que nos conseillers ont la possibilité de travailler à domicile ?

(Oui, vous avez bien lu – nous pensons aussi que c’est génial !)

Ce que vous ferez :

• Gérer les opportunités de vente par appels entrants et sortants
• Communiquer avec les clients actuels et nouveaux pour assurer leur satisfaction et établir des relations authentiques et durables.
• Résoudre les questions des clients en collaborant avec les ressources internes appropriées.

Ce que nous recherchons :

• 2 ans et plus de vente d’assurance-vie individuelle, avec une certification en règle.
• Une capacité avérée à s’autogérer dans un environnement où le rythme est rapide et où les performances sont primordiales.
• Une passion pour aider les autres et fournir des conseils et des services consultatifs aux clients.
• Excellentes aptitudes à la communication, tant écrite que verbale.
• Haut niveau d’appropriation, de responsabilité et capacité à travailler avec un sentiment d’urgence.
• Engagement à améliorer en permanence le service, les processus et l’efficacité.
• Vous êtes à l’aise dans la gestion de l’escalade des clients et êtes capable de résoudre les problèmes de manière créative.

Ce que nous offrons :

• Un salaire de base annuel élevé et des bonus.
• Des vacances payées et du temps personnel.
• Des prestations de santé et de soins dentaires entièrement payées par l’entreprise, y compris le PAE.
• Une formation complète pour les conseillers.
• Accès aux clients par le biais de prospects qualifiés.
• Participation à des concours et à des primes de performance, avec la possibilité de gagner des prix fantastiques.
• Possibilités de développement professionnel et formation continue.
• Possibilité de travailler à domicile à temps plein, partout au Canada.

Specialty Life s’engage également à offrir des pratiques d’emploi sans obstacles et accessibles, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Veuillez nous faire savoir si vous avez besoin de mesures d’adaptation à n’importe quelle étape du processus de recrutement.

Si ce poste vous convient, nous vous encourageons à postuler !

Apply Now!

We’re growing the team – join us!
Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

About the position:
We are seeking committed results-oriented Bilingual CET agents, ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Bilingual Customer Experience Advisor.
This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.
The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)

What we offer:

• $40K annual base salary plus commission
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development & training

What you will do:

• Fluent in both French and English
• Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
• Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
• Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
• Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
• Build relationships with clients with welcome calls and answering inquiries.
• De-escalate difficult situations and proactively accommodate clients needs

What we are looking for:

• Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
• Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
• Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
• High level of ownership, accountability, passion and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable with managing client escalations and creative problem solving
• Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.
We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Please let us know if you require accommodation at any stage of the recruitment process.

—–

L’équipe s’agrandit – rejoignez-nous !
Êtes-vous à la recherche d’un poste dans le domaine de l’assurance qui vous offre la possibilité de travailler à domicile ? Vous êtes à la recherche d’un poste qui offre un solide salaire de base, plus des primes et un processus éprouvé qui amène les clients intéressés directement à vous ? Cherchez-vous à vous joindre à une organisation dynamique et en pleine croissance qui connaît un grand succès ?

À propos du poste :
Nous sommes à la recherche d’agents bilingues du CET dévoués et axés sur les résultats, prêts à aider à protéger la vie des Canadiens tout en répondant à toutes les demandes de renseignements des consommateurs, en tant que conseiller bilingue en expérience client.
Cette personne sera directement responsable des objectifs de rendement téléphonique et de satisfaction de la clientèle. Elle doit être capable d’accepter et de conduire le changement, de travailler avec un sentiment d’urgence et d’établir des relations positives et durables.
Cette opportunité permet un travail à distance à temps plein (OUI, vous pouvez travailler de chez vous partout au Canada !).

Ce que nous offrons :

• Un salaire de base annuel de 40 000 $ plus les commissions.
• Des vacances payées et du temps personnel.
• Des avantages sociaux en matière de santé et de soins dentaires, y compris un programme d’aide aux employés.
• Participation à des concours et à des primes de rendement, avec la possibilité de gagner des prix fantastiques.
• Un développement et une formation professionnels continus.

Ce que vous ferez :

• Vous parlez couramment le français et l’anglais.
• Gérer les appels sortants et entrants des clients qui n’ont pas effectué leurs paiements et les aider à trouver des solutions (arrangements de paiement, traitement des paiements, autres ajustements de facturation), etc.
• Gérer toutes les opportunités de vente par appels entrants et sortants par rapport aux objectifs de performance et aux normes de qualité des appels.
• Entrer en contact avec les nouveaux clients et les clients réguliers pour vérifier la satisfaction des consommateurs et établir des relations authentiques afin d’assurer le succès, la croissance et la fidélisation.
• Résoudre toutes les demandes de renseignements des clients en collaborant avec les ressources internes appropriées, tout en assumant la responsabilité globale de la satisfaction des clients.
• Établir des relations avec les clients en effectuant des appels de bienvenue et en répondant aux demandes de renseignements.
• Désamorcer les situations difficiles et répondre de manière proactive aux besoins des clients.

Ce que nous recherchons :

• Une expérience dans la vente d’assurance (sans contact/avec contact) (de préférence) ou une expérience dans le domaine du service à la clientèle.
• Une capacité avérée à s’autogérer dans un environnement rapide et axé sur la performance, avec la capacité de conduire le changement, d’atteindre les objectifs, tout en donnant un exemple positif pour le département et l’entreprise.
• Excellentes compétences en communication : capacité à écouter activement, tout en communiquant clairement les opportunités et les attentes des clients.
• Haut niveau d’appropriation, de responsabilité, de passion et capacité à travailler dans l’urgence.
• Engagement à améliorer en permanence le service, les processus et l’efficacité.
• Vous êtes à l’aise avec la gestion de l’escalade des clients et la résolution créative des problèmes.
• Professionnel empathique et avenant, capable d’établir des relations de confiance, parfois avec des personnes âgées.

Chez Specialty Life Insurance, nous sommes fiers d’être l’un des plus grands administrateurs tiers indépendants du Canada. Nous offrons des produits d’assurance-vie complets qui ont aidé plus de 250 000 Canadiens à répondre à leurs besoins en matière de planification financière et de vie.
Notre équipe de professionnels hautement motivés et compétents est fière d’aider les consommateurs canadiens en leur offrant des conseils fiables depuis plus de 11 ans.
Nous embauchons des personnes en fonction non seulement de leur expertise, mais aussi de leur passion pour l’aide aux autres, et de celles qui vivent nos valeurs fondamentales au quotidien. Nos employés sont extraordinaires : professionnels, proactifs et passionnés.
Specialty Life s’engage également à offrir des pratiques d’emploi accessibles et sans obstacle, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO).
Veuillez nous faire savoir si vous avez besoin de mesures d’adaptation à n’importe quelle étape du processus de recrutement.

Apply Now

The New Business Administrator is the liaison between Specialty Life Insurance and contracted brokers. They manage incoming inquiries, maintain regular communication with affiliated brokers and ensure exceptional customer service to all brokers and customers.

Duties and Responsibilities:

• Manage all new business from pending status to in force (includes but is not limited to notifying brokers of outstanding requirements, and conducting follow-ups with them and departments within the company)
• Ensure MIB requirements are requested and received from the underwriting team
• Review the new business requirement reports on a daily basis, and respond accordingly
• Accountable for maintaining an electronic database of applications, documents, letters and similar that are sent and received from brokers and MGAs
• Issue and send mail to policy owners in a timely manner
• Assist brokers and MGAs with enquiries and requests as necessary

Other Responsibilities:

• Attend virtual information sessions
• Resolve technical issues through direct communication with insurance companies and advisors
• Participate in special projects/assignments as requested

Required Skills, Abilities and Other Attributes:

• Excellent verbal and written communication skills
• Effectively able to work independently and in a team environment
• Proficient knowledge of Windows and Microsoft Suites (Word, PowerPoint, Excel, Outlook), Adobe Pro
• Strong attention to detail and accuracy
• Proficient with Gmail, web-based applications, VirtGate
• Strong analytical and problem-solving skills
• Self-driven and customer-service oriented
• Strong time management and multi-tasking abilities
• Effective organizational skills
• Bilingualism (French) is an asset

This job description is a summary of the typical functions of the job, and not an exhaustive list. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description, and that other duties, as assigned, may be part of the job.

What we offer:

• Paid vacation time and personal days
• Health and dental benefits, as well as an Employee Assistance Program (EAP)
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties
• Financial incentives and time off for actuarial exams

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

About the position:

We’re looking for a creative Content Writer that can craft compelling written content for blog posts, websites, and digital & print marketing material. Our ideal candidate will help us expand on our digital content and reach more people to drive increased value through online channels.

You will contribute to the planning and execution of our overall digital marketing strategy. You will have the ability to create original and engaging copy that is expertly proofread. You are meticulously detail-oriented and have experience meeting tight deadlines.

What you will do:

• Create appealing written content related to the life insurance industry to drive the acquisition of new clients.
• Work with the marketing and sales teams to plan and execute content plans and strategies.
• Write and edit blog posts, articles, webpages, video content, employee communications, as well as any other digital or print marketing materials.
• Optimize content for SEO best practices.
• Take more technical information about insurance plan details and make it more appealing and easy-to-understand for a general audience.
• Meet planned deadlines for website content or blog and article posts.
• Thoroughly research information used in written material.
• Maintain consistent written quality on all projects and ensure that company is appropriately represented at all times.

What we are looking for:

• 3+ years of content writing experience.
• Excellent writing and editing skills.
• On-page SEO experience
• A writer specializing in English and French.

Nice to have:

• Experience with Surfer SEO, SEMRush
• Experience using Canva to make infographics
• Knowledge of digital marketing strategies (Google ads, Bing ads, Facebook ads, etc.)
• A general comprehension of UX and UI to collaborate with design teams.

What we offer:

• Paid vacation time and personal days
• Health and dental benefits, as well as an Employee Assistance Program (EAP)
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.  

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

#SCAD #SBIL

Apply Now

About the position:

We’re looking for a creative Content Writer that can craft compelling written content for blog posts, websites, and digital & print marketing material. Our ideal candidate will help us expand on our digital content and reach more people to drive increased value through online channels.

You will contribute to the planning and execution of our overall digital marketing strategy. You will have the ability to create original and engaging copy that is expertly proofread. You are meticulously detail-oriented and have experience meeting tight deadlines.

What you will do:

• Create appealing written content related to the life insurance industry to drive the acquisition of new clients.
• Work with the marketing and sales teams to plan and execute content plans and strategies.
• Write and edit blog posts, articles, webpages, video content, employee communications, as well as any other digital or print marketing materials.
• Optimize content for SEO best practices.
• Take more technical information about insurance plan details and make it more appealing and easy-to-understand for a general audience.
• Meet planned deadlines for website content or blog and article posts.
• Thoroughly research information used in written material.
• Maintain consistent written quality on all projects and ensure that company is appropriately represented at all times.

What we are looking for:

• 3+ years of content writing experience.
• Excellent writing and editing skills.
• On-page SEO experience
• A writer specializing in English.

Nice to have:

• Experience with Surfer SEO, SEMRush
• Experience using Canva to make infographics
• Knowledge of digital marketing strategies (Google ads, Bing ads, Facebook ads, etc.)
• A general comprehension of UX and UI to collaborate with design teams.

What we offer:

• Paid vacation time and personal days
• Health and dental benefits, as well as an Employee Assistance Program (EAP)
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.  

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

#SCAD

Apply Now

Bilingual Sales Trainer:

We are looking for a Sales Trainer to deliver educational programs for our Canadian sales teams.

Sales Trainer responsibilities include conducting skills gap analyses, preparing and delivering learning material, and evaluating results after each training session. Additionally, you will help coach and manage these new hires as they transition to the sales floor.

For this role, you will work closely with both the Global Head of Training and our salespeople directly, to identify sales challenges faced and deliver training content to increase productivity and efficiency.

Ultimately, you will help onboard and then subsequently increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

Responsibilities

• Schedule orientations and related training events for individuals and teams
• Onboard new salespeople
• Observe sales encounters and conduct skills gap analyses to identify areas of improvement
• Help determine the training needs for individuals and/or sales teams
• Take part in production of educational material (e.g. videos, cheat sheets, case studies, etc)
• Monitor sales objectives and results
• Collect feedback from trainees and managers about training courses
• Report on impact of training programs (e.g. sales achieved, skill improvements, etc)
• Stay updated with current insurance market trends and the changing demands of the corporate sales environment.

Requirements

• Proven work experience as a Sales Trainer, Sales Manager, or similar experience delivering training or coaching to salespeople is preferred
• 3+ years of sales experience, ideally through insurance and telephone-based/inside sales environment
• Life insurance license or related management experience recommended
• Strong communication and presentation abilities
• Excellent organizational skills
• Ability to manage the full training cycle, including web-based remote learning
• Technology proficiency including comfort with MS Office, Google Docs, Zoom, etc
• Hands-on experience with e-learning platforms
• Additional certification in training is a plus
• Bilingual (English / French) language skills preferred

Who we are:

At Specialty Life Insurance (SLI), we pride ourselves on being one of the largest and most unique Canadian independently owned companies in the insurance industry. We develop, market, distribute, and administer a comprehensive line of life insurance-related products that have helped Canadians with their life insurance planning needs for over 11 years. We’ve leveraged technology like no other - not just for speed to issue but to customize the sales and consumer offering and experience. Our team of highly motivated and knowledgeable professionals has proudly helped protect consumers since inception, and we’ve been preparing our company for explosive growth over the coming months and years - NOW we’re looking for a dynamic Leader in Independent Life Insurance Distribution - to help us in that journey.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Job Type: Full-time

Salary: From $65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Training or Managing Call Center Agents: 2 years (required)

Language:

• French (required)

Licence/Certification:

• LLQP (preferred)

Work Location: Remote

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Job Description:

Data driven decision making is central to ISI’s strategic and tactical operations, as such, the analysis and study of data is an integral competency. As a Senior Data Scientist, you actively use advanced math, programming, domain knowledge, and communication skills to analyze data, create models, and present results in a form useful to the organization. The key principle of data science is to focus on speed of solution development rather than on an optimally engineered solution. As such, you will work collaboratively with machine learning engineers in cases where a data product (e.g. recommendation engine, chatbot, …) is being generated for the organization. Ultimately, your primary objective is to maximize the value of data across the business using advanced analytics.

Responsibilities:

• Redefine and precisely quantify problems from use-cases, in-product experiences, and available data assets using machine learning, mathematics, and data mining techniques.
• Formulate methods to monitor model performance.
• Map business metrics into machine learning metrics after exploratory data analysis is complete.
• Use statistics-based summarization and visualization techniques to interpret data, find patterns, develop conclusions, and quantify the uncertainty of those conclusions.
• Work through increasingly complex modeling situations using domain knowledge and data-driven methods to estimate probable future outcomes to inform business decisions.
• Continually focus on innovation and process improvement to promote leading data science best-practices and efficiency.
• Establish and maintain ownership of data-driven features, improvements, or products from discovery to conclusive feasibility evaluation from the data science perspective.
• Promote the benefits of statistics, machine learning, and other quantitative decision-making processes throughout ISI to encourage a forward-thinking data-driven organizations.
• Ensure the quality (i.e., validity, reliability, timeliness and completeness) of data used to train models and generate insights to support accurate and timely decision making.
• Collaborate with subject matter experts across functional areas to promote data governance and stewardship, and to improve the overall strategic and operational performance of advanced analytics.
• Create appropriate documentation that allows others to understand the end-to-end model development, training, and validation process.
• Understand the business requirements and processes around delivery of advanced analytics.
• Collect data from disparate structured and unstructured sources in support of model development.
• Work with data containing significant ambiguity and limited metadata, develop creative approaches to analytical problems, and interpret data and results from a business/industry perspective.
• Lead experimental design for A/B tests across platforms.

Must have:

• A Masters or PhD in Mathematics, Computer Science, Engineering, or related discipline.
• 5+ years of experience with solving machine learning problems with experience implementing question-answering and recommendation systems.
• Proficiency with SQL or other query language.
• Experience working with AWS machine learning services.
• Experience working with very large data sets in an enterprise-wide application environment.
• Expert level experience with Python and familiarity with deep learning frameworks (PyTorch, Tensorflow) and data science ecosystems (Jupyter).
• Knowledge of core ML techniques and algorithms, and experience with ML and DL models for time series problems.
• Experience in coding, unit testing and code profiling.
• Experience with doing literature research, implementing (sometimes from scratch) the best solution found, and the ability to quickly validate whether a certain avenue is worth pursuing.
• Effective and concise oral and written storytelling and communication skills.
• Ability to effectively prioritize documentation
• Established interpersonal skills for work internally across departments, as well as with clients.
• Ability to work in a highly collaborative environment as well as independently with minimum supervision.
• Ability to effectively use Git for day-to-day tasks including configuration management, and infrastructure as code development.

Nice to have:

• Knowledge of insurance / reinsurance.

What we offer:

• Paid vacation time and personal days
• Health and dental benefits, as well as an Employee Assistance Program (EAP)
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Job Description:

Data driven decision making is central to ISI’s strategic and tactical operations, as such, the analysis and study of data is an integral competency. However, going from analytics and data science in the lab to running machine learning applications at scale across the business is a complex task. As a Senior Machine Learning Engineer, you will create all aspects of scalable production-hardened solutions. This includes creating the data infrastructure and software architectures required to create data products, data pipelines, do discovery, train models, and deploy models into production. The required software tools can vary from project to project and usually consists of a variety of open-source projects in combination with software tools provided by external vendors. Everything that goes into training, monitoring, and maintaining a model is the responsibility of the Machine learning engineer. Ultimately, your primary objective is to productionize machine learning solutions which maximize the value of data across the business.

Responsibilities:

• Arrange data and data pipelines in a form that is consumable by analysts and data scientists using standard queries for structured and unstructured data.
• Standardize code to use the infrastructure and programming language(s) most effectively.
• Design automated code, package, and security linters to ensure code quality and standards are always adhered to.
• Select the right technologies and infrastructure for the data and use cases.
• Apply best practices for software engineering including fully automated unit testing, integration testing, source control, and build systems.
• Define and use robust software engineering techniques including continuous integration and continuous delivery (CI/CD) workflows.
• Contributing to development of new data processes and applicable process documentation.

Must have:

• A Bachelors or Masters in Computer Science, Engineering, or related discipline.
• 5+ years of experience in all aspects of MLOps and knowledgeable in DevSecOps.
• Proficiency with SQL or other query language.
• Expert level experience with AWS machine learning service configuration and maintenance.
• Ability to use cloud configuration management tools such as CloudFormation, Ansible, Puppet, Chef or Terraform.
• Ability to effectively use Git for day-to-day tasks including configuration management, and infrastructure as code development.
• Familiar with systems design and architecture of multiple complex software features, able to describe, debug and maintain such features.
• Expertise in Python, design patterns, and time and space-efficient algorithms.
• Experience building and deploying code internally and in production.
• Experience with Docker, Kubernetes.
• Knowledge of core ML techniques and algorithms.
• Expertise in coding efficiently, unit testing, profiling, and performance optimization.
• Experience with CI/CD pipelines programmatically with Jenkins, CircleCI, TravisCI, or similar tools.
• Experience implementing monitoring, reporting, and alerting on large production systems with tools such as Datadog, Dynatrace, New Relic, Prometheus, Grafana, ELK, Loki logs, CloudTrail, MLflow.
• Experience with scripting (e.g. Bash, PowerShell) and automated job schedulers (e.g. Gridengine, Slurm, Jenkins)
• Worked with frameworks like PyTorch, Tensorflow, Scikit, Airflow, SageMaker.

Nice to have:

• Knowledge of insurance / reinsurance.

What we offer:

• Paid vacation time and personal days
• Health and dental benefits, as well as an Employee Assistance Program (EAP)
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Target Location: Canada

Type (Remote, Hybrid, Office): Remote but able to do a standard 9-5 EST.

Salary Range: 125k to 150k with an expected around 135k.

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Opportunity: Translator (English-French)               

We’re expanding our Content Creation and revising team. This position will primarily focus on translating written work for Insurance Supermarket, including documents, marketing, and website content that directly impact the brand and image.

Responsibilities & Duties:

• Responsible for the translation of a variety of written material, including but not limited to internal communications such as articles, emails, video transcripts, internal social media posts, policies, PowerPoint decks and website text
• Ensure all translated content maintains the context and style of the original material to the greatest extent possible
• Post, Translate, edit and proofread technical and non-technical documents from English to French (Canadian) and vice versa
• Ensure adherence to established industry translations and inclusive language
• Uses suitable terminology for the financial services sector
• Helps develop and improve work methods, tools, and procedures, along with other specialists in the field.

What we offer:

• Competitive Salary
• Paid vacation and PTO
• Paid holidays
• 75% Company contribution for Employee Medical, Dental and Vision benefits
• Ability to work from home on a full-time basis anywhere in Canada
• Equipment provided (Laptop/Headset/Monitor)
• Growth Opportunities

Requirements & Skills:

• Bilingual (French & English)
• Knowledge of both Quebecois French and French from France depending on the audience
• At least 3 years of experience translating documents from a professional sector or in a related field (English to French)
• Ability to work under pressure and meet tight deadlines
• Excellent capability in research and great concern for details
• Good organizational skills and a sense of priorities

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies is one of the largest and fastest-growing independently owned Insurance Technology companies in Canada and the US. We offer comprehensive Life Insurance products that help many North Americans with their life insurance needs. Over 250,000 Canadians have relied on our advice a year, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values daily. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.

Make your mark. Apply today!

#SBIL #SCAD

Apply Now

Who we are:

Specialty Life Insurance is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice. 

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

About the position:

As a Qualifier, you will be responsible for qualifying leads, delivering a great customer experience and support the growth and revenue goals of the SLI business. This will include working flexible hours, making outbound dials using dialer.

What you will do:

• As first point of contact, call potential clients which have expressed interest in Life & living benefits to connect with SLI licensed advisors.
• Serve as the primary point of contact for outbound leads and general inquiries:
• Passing Qualified leads to the sales team in an efficient and effective manner.
• Creating excellent impression about SLI before connecting client to SLI licensed advisors.
• Engaging clients in professional way during transfer process
• Contribute to team sales success through achievements of individual goals.

What we are looking for:

• Bilingual in French and English.
• Ability to comprehend insurance products and business objectives
• Strong problem-solving ability
• Excellent listening, interpersonal, written and oral communication skills
• Working within Sales environment and Sales objectives
• Post-secondary education or equivalent business experience is ideal
• Ability to maintain composure under pressure or in stressful situations
• Commitment to learning new products, process and technology
• Work effectively in a team environment
• Flexibility to work weekends and evenings

What we offer:

• Base Salary of 40k Plus Bonus
• Paid vacation time
• Health and Dental benefits
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

 #SCAD #SBIL

Apply Now

Don’t Run after clients  – join our growing team and let the clients come to you!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Then join our rapidly growing, dynamic organization with a great success story, steady income and a bright future ahead!

About the position:

We are hiring committed, results-oriented individuals, Licensed insurance agents, ready to help protect the lives of Americans while achieving personal financial stability on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Agents have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?

What you will do:

• Manage incoming sale call opportunities
• Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
• Resolve any client inquiries by partnering with the appropriate internal resources

What we offer:

• A base salary plus a LUCRATIVE 6-Figure bonus
• Growth Opportunities into Leadership Roles - Career Plans in Place!
• Paid vacation and personal time
• Health and Dental benefits
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in the US (Within Regulatory Compliance Measures)
• Equipment provided (Laptop/headset)

What we are looking for:

• 2+ years of individual life insurance sales, with a life license in good standing
• Ability to sell in multiple states
• Proven ability to self-manage in a fast-paced and performance-driven environment
• A passion for helping others and providing consultative customer advice and service
• Excellent communication skills, both written and verbal
• High level of ownership, accountability and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable managing client escalations and able to problem-solve creatively
• Able to work in fast paced environment
• Must have high-speed internet
• Basic knowledge Google docs, Microsoft Office
• Multiple Shifts Available

Please note that there will also be a BASIC SKILL TEST (basic Computer Applications and Technology test) during the Interview process.

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies is one of the largest and fastest-growing independently owned Insurance Technology companies in the US. We offer comprehensive Life Insurance products that help many Americans with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.
Make your mark. Apply today!

Apply Now

Description:

Join our winning team today as a Sales Manager!

About the position:

As a Sales Manager, you will be responsible for the overall team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth. We’re looking for dynamic leaders who thrive in a fast-paced environment and can build strong relationships with our advisors. You need to have a drive for coaching, education and helping people grow in their sales positions. In this role, being approachable is essential as you’ll be developing and leading a team of advisors who will look to you for advice and guidance.

What you’ll do:

• Monitor real-time outbound and inbound queue performance and address areas of concern as they occur.
• Participate in continuous learning and ensuring the successful development of the team in learning our organization, products, services, capabilities, suppliers, vendors and competitors.
• Develop processes for tracking and documenting sales team activities.
• Provide input to the development of annual sales targets, performance criteria, reward and recognition programs, compensation programs and integrated key performance indicators.
• Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes.
• Ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable.
• Actively listen and coach the sales team to help them overcome any sales-related challenges that can impede team or individual goals.

What we’re looking for:

• Minimum 3 years of experience in sales in Life Insurance
• Management experience required and previous experience in a call center environment an asset.
• Licensed advisor preferred
• Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure.
• Experience with fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
• Solid organizational, leadership, and problem-solving skills.
• Excellent listening, interpersonal, written and oral communication skills.
• Strong understanding of Individual Life and Health insurance products.
• Post-secondary education or equivalent business experience is ideal.

What we offer:

• $65,000 annual base salary plus monthly bonuses
• Paid vacation time.
• Health and dental benefits.
• Ongoing professional development & training

Who we are:

Insurance Supermarket Inc.  is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice. Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today!

Apply Now

About the position:

We are currently looking to add an Underwriting and Product Consultant – Bilingual Preferred but not a requirement, to our growing team.

Reporting to the Director of Operations, this role will collaborate with colleagues on all aspects of underwriting for our U.S insurance carrier partners. The ideal candidate will have experience in many of the following areas: underwriting automation, rules development, case underwriting for mortality and critical illness products and underwriting audits.

In this role, you will be given the opportunity to share your underwriting knowledge outside of a traditional underwriting position. This role encompasses focus on underwriting quality and coaching internal partners. The preferred candidate will have experience with both direct insurance and reinsurance.

What you will do:

• Implement and maintain appropriate underwriting standards and processes to service Sales, New Business, Renewals, and Policy Changes
• Support and work closely with both independent and call center sales teams for underwriting questions and application quality
• Provide underwriting analysis and recommendations to our risk partners, ensuring their guidelines are being enforced
• Establish and maintain professional business relationships with ISI partners (carriers, reinsurers, and our sales force) in providing underwriting, consulting and educational services to support regional growth and profitability goals
• Provide support and preliminary underwriting assessment of new product and processes upon request and according to guidelines
• Ensure delivery of individual results within appropriate metrics, including quality, quantity, timeliness, and customer satisfaction
• Ensure incoming applications are complete and liaise with customers / other departments to get missing information
• Collaborate with other ISI departments to share business ideas and achieve excellence in current and future projects

What we are looking for:

• Previous experience as an underwriter for a minimum of 5 years in assessing Life applications
• Life insurance product knowledge
• Drive application quality through sharing of underwriting knowledge during sales process
• Experience and comfortable with data collection and analysis
• Excellent communication skills
• Effective multi-tasker, with ability to organize, prioritize and complete assignments efficiently and with a high degree of accuracy
• Very strong organizational skills
• Bilingual (Spanish, an asset)

What we offer:

• Competitive compensation package
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Ongoing professional development & training

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies is one of the largest and fastest-growing independently owned Insurance Technology companies in the US. We offer comprehensive Life Insurance products that help many Americans with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.
Make your mark. Apply today!

Job Type: Full-time

Salary: From $75,000.00 per year

Benefits:

• Dental insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• underwriting: 1 year (required)
• Life Insurance: 1 year (required)

Language:

• Spanish (required)

Work Location: Remote

Apply Now

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Customer Experience Team (Retention) - Manager

SUMMARY:

Contributes to the success of ISI Group of Companies in matters of supervising, mentoring, and acting as a Spokesperson for CET team, recruitment, and onboarding of new employees, overseeing daily operation, and ensuring business fulfillment- addressing issues and identifying solutions within the CET department.

What we offer:

• A base salary plus bonus
• Paid vacation and personal time
• Health and Dental benefits
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in US
• Equipment provided (Laptop/headset)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee daily operations
• Handle daily challenges and system issues
• Handle all internal and external escalation with professional and empathetic manner
• Provide projections and cost benefit analysis
• Interpret and translate historical data
• Complete system analysis, identify gaps and new system enhancements. Suggest process improvements
• Spearhead implantation of new systems to fulfill business productivity
• Handle cross departmental issues
• Carries out performance monitoring, measurement, and evaluation of all Agents to improve efficiency, sales effectiveness, and productivity
• Acts as a source of information and answers Agents questions and provide support
• Creates effective channels of communication and encourages agent feedback
• Chairs and facilitates team meetings, disseminate relevant information, and assist Agents carry out their role effective
• Present in Daily/weekly team huddles
• Delegate tasks amongst the CET team
• Conduct interview with new prospects
• Complete onboarding with new employees
• Provide and ensure team members obtain the appropriate training and support to best apply their knowledge and skills on the job

REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-5 years industry experience in Management Role
• Insurance industry experience preferred but not required
• Experience working with MS Office programs
• Knowledge of sales process, products, and system
• Proficient in policy maintenance and retention business conservation
• Good understanding of accounting, billing, and marketing
• Good understanding of SWAT Analysis
• Demonstrate accountability
• A friendly, positive, attitude
• Leadership skills
• Team building skills
• Good interpersonal skills
• Organizational skills
• Analytical skills
• Written/Oral communication skills
• Documentation skills

Who We Are:

With operations in Canada and US, Insurance Supermarket Group of Companies is one of the largest and fastest-growing independently owned Insurance Technology companies in Canada and the US. We offer comprehensive Life Insurance products that help many North Americans with their life insurance needs. Over 250,000 Canadians have relied on our advice a year, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.

Make your mark. Apply today!

Apply Now